Returns & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zarahnurmngmnt@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zarahnurmngmnt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zarahnurmngmnt@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zarahnurmngmnt@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zarahnurmngmnt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zarahnurmngmnt@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zarahnurmngmnt@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zarahnurmngmnt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Defective Products
We have rigorous quality assurance measures in place to ensure that every Zarah Nur piece leaves our hands in perfect condition. Each garment undergoes thorough inspection at multiple stages — from production through to packaging — carried out by skilled professionals who examine every detail for flaws, inconsistencies, or damage. We use high-quality materials and follow strict standards throughout the entire process to minimize the possibility of defects reaching our customers.
Reporting a Defect
If you believe your order has arrived with a defect, please notify us within 48 hours of receiving your item. To raise a claim, contact our customer care team and provide the following:
- Your order number or reference
- A description of the defect
- Clear photographs or video evidence of the issue
- Any additional documentation relevant to your claim
Return Process
Once a defect has been reported, our team will guide you through the return process. Please note that all shipping and customs charges associated with the return are the responsibility of the customer. The process is as follows:
- Notify us of the defect within 48 hours of receiving your order, along with all required evidence.
- Upon approval, securely package the item and dispatch it to our return address at your own cost.
- Once we receive the item, we will assess the reported defect and determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Investigation Process
Upon receiving the returned item, Zarah Nur will conduct a thorough internal review of the reported issue. This includes visual inspection of the garment, a review of all submitted documentation and communications, and an assessment by our quality team. The outcome of this investigation will determine the resolution offered.
Refund or Replacement
Resolutions are offered entirely at the discretion of Zarah Nur, based on the findings of our investigation. Refunds are issued only in exceptional circumstances. In all other cases of verified defects, a replacement or store credit may be offered. Zarah Nur reserves the right to make all final decisions regarding refunds and replacements.
Cancellation Policy
Eligibility
Cancellation requests may be submitted within 24 hours of placing an order. Requests made beyond this window may not be accommodated. Orders that have already been processed or dispatched are not eligible for cancellation. Any costs incurred beyond the cancellation window will be borne by the customer.
How to Cancel
To request a cancellation, please contact our customer care team immediately with your order number and reason for cancellation. Early communication is key — the sooner you reach out, the better we are able to assist.
Refunds on Cancellation
If a cancellation request is approved, the refund will be issued as store credit of equivalent value, valid for use on our online store only. Store credit must be utilised within one month of issuance. Please allow 7 to 14 business days for the credit to be processed from the date of approval.
Exceptions
The following are not eligible for cancellation or refund:
- Final sale items marked as non-returnable or non-refundable.
- Custom or personalised orders where production has already commenced.
Communication
Upon approval of a cancellation request, customers will receive a confirmation via email and/or SMS to their registered contact details, outlining the status of their request.
Policy Updates
Zarah Nur reserves the right to update or amend this policy at any time. Any changes will be communicated via email and reflected on our website. We recommend reviewing this policy periodically to stay informed.